Mikhail Dadov

Need Senior CRM Leadership Before A Permanent Hire

Focused work for teams where the team needs senior CRM leadership before a permanent hire and generic channel activity is no longer enough.

I step in when the team needs senior CRM leadership before a permanent hire and the team needs an operator who can turn that into a concrete CRM, retention, or operating-model fix.

  • Leadership can see the symptom, but the operating bottleneck is still unclear
  • The team has many ideas, but poor prioritization logic
  • You need a sharp diagnostic and a practical sequence of actions, not another presentation
  • Clear view of the revenue, retention, lifecycle, or ownership gap behind the symptom
  • A prioritized intervention map instead of channel-level busywork
  • A first operating rhythm the team can actually sustain
  • Diagnosis of journeys, segments, vendors, dashboards, and decision logic
  • Focused roadmap for the next 30, 60, or 90 days
  • Support for execution ownership, experiments, and team cadence

Fractional leadership before full-time structure

A large part of my leadership work has been to create operating rhythm, team shape, and decision quality before the long-term structure is locked. This page is for teams that know they need senior ownership now, not six months from now.

  • You can describe the pain, but not the exact operating cause
  • CRM is active, yet business confidence in the function is low
  • The next hire or platform decision depends on getting the diagnosis right

FAQ

Is this only a diagnostic page?

No. This entry point starts with a diagnostic, but it is designed to move quickly into a roadmap, execution support, or fractional ownership if the case needs it.

Can this work without a full replatform or reorg?

Yes. In many cases the fix is about clearer prioritization, ownership, segmentation logic, and operating cadence on top of the existing team and stack.

What comes out of the first phase?

A grounded view of the bottleneck, a prioritized action sequence, and a recommendation on whether the next step should be audit, redesign, or leadership support.